H-E-B runs over 280 drug stores throughout Texas, utilizing over 800 Pharmacists while preserving a 6:1 Technician assistance ratio. Signing Up With the H-E-B Pharmacy group is a chance to make a distinction, assist individuals live much healthier lives, and supply a level of service that extends beyond filling prescriptions.
As a Pharmacy Care Representative, you’ll operate in a group environment to supply remarkable customer care that goes beyond client expectations.
Once you’re qualified, you’ll end up being an Owner in the business, so we’re trying to find dedication, effort, and concentrate on quality and Customer service. ‘Partner-owned’ suggests our crucial resources– People– drive the development, development, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE … strong team-orientation? happy to pitch in anytime for any factor?
HEAD FOR BUSINESS … understanding of how your client service mindset impacts our Pharmacy-s track record?
PASSION FOR RESULTS … drive to self-motivate, and deal with little direct guidance?
We are trying to find:
– experience in retail (favored)
– strong interaction abilities
What is the work?
Customer Service/ Patient Care:
– Provides/ role-models exceptional customer support; works carefully with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to offer outstanding client care
– Promotes/ cultivates -Greet, Ask, and Thank- and H-E-B telephone methods; directs contacts us to proper Partner
– Receives composed prescriptions from consumers; obtains/ validates group and profile-related details; gets refill prescription numbers (by phone and at drop-off counter) and gets profile-related info; procedures composed prescriptions and fill up numbers into RXEVO
– Generates prescription-related documentation; files/ obtains/ preserves prescriptions in the Will-Call location
– Uses RXEVO at point of sale (POS) system; guarantees treatments are followed to provide prescriptions to fix clients (name, variety of orders per bag, and so on)
– Directs consumers to therapy window for Pharmacist assessment
– Obtains/ returns tills from accounting; procedures client deals at register
– Maintains manual signature capture invoices; scans into RXEVO in a prompt style
– Properly processes/ clears pre-paid prescriptions
– Ensures all prescription shipments are settled; prints RX shipment journal day-to-day
– Completes contact client line
– Files/ keeps prescription paper copies
– Assists Technicians and Pharmacists to guarantee total, effective production for the shift
– Participates in/ helps with Rx screening occasions, influenza shot scheduling, immunization scheduling, and future medication treatment management (MTM) occasions
– Checks in/ helps clients getting vaccines utilizing extensive vaccine supervisor (CVM) tool or other expert services apps
– May take part in other expert services activities
Inventory Management:
– Receives OTC stock; checks shipment for precision compared to billings, contacts H-E-B storage facility or supplier if stock is brief
– Stages OTC stock; breaks out into equipping areas, consisting of front-of-pharmacy products (e.g., OTC, diabetic products)
– Complies with Return to Stock SOP to find prescriptions through stock management line
– Ensures caps, vials, bags, and so on, are properly equipped
– Records refrigerator and freezer temperature level logs
Compliance/ Sanitation:
– Complies with HIPAA guidelines to guarantee personal privacy and privacy of individual health info (PHI)
– Complies with TSBP guidelines and H-E-B SOPs to guarantee client therapy is supplied on suitable prescriptions
– Complies with SOP to process PSE deals; follows manual procedure just if electronic system not available
– Complies with Central Fill check-in treatments
– Ensures department and workspace (within and exterior) abide by discussion, company, sanitation, and upkeep standards
– Removes garbage from
Qualifications department; abide by garbage compactor procedures
What is your background?
– Minimum age 18 (obligatory)
– High school diploma or equivalent
– Experience in retail; experience in drug store a plus
– Experience operating in a hectic environment
– Completion of all needed training and accreditation (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, variety, ACR, H-E-B Screener accreditation, Company orientation)
Do you have what it requires a fit as an H-E-B Pharmacy Care Rep?
– Working understanding of pharmacy-related jobs, H-E-B RXEVO system, register treatments, and H-E-B Pharmacy SOPs
– Strong interaction and customer support abilities
– Mathematical abilities (consisting of computing measurements)
– PC abilities, consisting of MS Office and H-E-B software application and programs needed by the task
– Cash-handling abilities
– Ability to preserve composure in high-stress scenarios
– Ability to show strong telephone rules
– Ability to handle numerous concerns and shift focus in between jobs
– Ability to operate in a group environment
– Ability to deal with little direct guidance
– Willingness to cross-train
Can you …
– Function in a hectic, retail, workplace environment
– Work turning shifts, consisting of nights and weekends
– Stand for prolonged durations (as much as 12 hours)
– Regularly lift 30 pounds or more
– Fulfill vision requirements for the task, particularly close vision and color vision
– Maintain H-E-B Rx screener status, consisting of needed recertification
12-2021
H-E-B.
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